Refund & Cancellation Policy

At Doto, we aim to provide a seamless and trustworthy
shopping experience. Every product is thoughtfully designed with functionality,
quality, and utility in mind so you get the best value with every purchase.

To help you make informed decisions:

• We provide detailed product images from multiple angles.
• Common items are shown inside our products to help you assess size and capacity accurately.
• We also share close-up shots of our materials, including vegan leather and fabrics, so you get a clear sense of the finish and texture.
• Each product undergoes a strict quality check before dispatch through our courier partners.

As a policy, we do not offer returns or exchanges. Once a product is opened, it cannot be resold which ensures all customers receive
items that are unused and in brand-new condition.

Replacement Only in Case of Defect or Incorrect Product

We offer a replacement only if:

• The product received is defective, or
• You’ve received an incorrect product (different from what you ordered)

To request a replacement:

1. Email us at hello@mydoto.com within 2 days of receiving your order.
2. Share your order number along with clear images of:

• The product issue
• The full product
• Outer packaging (if available)

Our team will review your request and confirm if it
qualifies for a replacement. If approved, we will process your replacement
based on product availability and your shipping location.

Please Note:

• We do not offer refunds.
• Replacements are subject to verification and availability.
• Delivery timelines for replacements may vary based on location.

For any questions, feel free to reach out to us at hello@mydoto.com

Thank you for choosing doto.